Support Packages  
Network Enablers support packages ensure that your network delivers optimal uptime, utility and flexibility. We help you and your organisation perform efficiently and effectively, confident in the fact that your network is supported by skilled professionals at a fraction of the cost to using internal staff. A support package provides you with immediate access to assistance and vital information when you need it most.

Network Enablers is committed to helping you maximise the return on your investment in networking technology with support services that help to ensure that your products operate efficiently and remain highly available.

To take full advantage of all of the benefits offered by our support options, it is important to begin your coverage on the day you purchase your hardware. This will enable you to gain immediate access to our comprehensive support solutions that improve your productivity, increase your operational effectiveness, and extend the life of your network assets.



To request immediate technical assistance, phone +61 2 9959-3630 or E-mail helpdesk.

to make an online enquiry.



Network Enablers offers a range of support packages that provide choice and a variety of options to fit your business needs.

Increased Return on Investment
Simple services packaged to resolve your complex networking support needs. Instant access to qualified engineers with years of experience in networking issues to solve and help avoid technical problems. Our proactive monitoring service reduces network management costs and improves operational effectiveness by minimising outages and downtime.

Reduced TCO and Operations
Network Enablers provides onsite field engineering services to solve your network support challenges. Fast access to technical resources whose skill set represents the best available in the industry. Increase your technical capacity quickly and cost-effectively, at a fraction of the cost of using your internal staff.

Increased Customer Satisfaction
Network Enablers can effectively augment your operations staff to help you increase productivity and reduce operating expenditure with minimal risk. In the unlikely event that a network goes down due to a hardware problem, Network Enablers will expedite the delivery of replacement hardware, enabling your organisation to get back on line as quickly as possible. Our support services helps you maximise availability, minimise downtime and thereby increase your customer satisfaction.

Network support packaged to assist your business when you need it most:

Technical assistance
Remote diagnostics
Configuration backup

Onsite remedial support
Hardware replacement
Bug-fix software upgrades

Proactive monitoring
Monthly reports
Fault management
Event notification
Management console

Configuration changes
Change management

Expert assistance
Network architecture & design
Project management



Network Enablers support plans include network management, maintenance, monitoring, moves-adds and changes, and project packages.

Support Packs
ManageIT ManageIT1 includes:
Three levels of service:
Gold, Silver, Bronze
Technical assistance
Remote diagnostics
Configuration backup
MaintainIT MaintainIT2 includes:
Three levels of service:
Gold, Silver, Bronze
Onsite remedial field engineering support
Hardware replacement3
Bug-fix software release upgrades
MonitorIT MonitorIT1 includes:
Proactive monitoring 24/7
Monthly performance reports
Automated fault management
Event notification
Management console logon
MacIT MacIT1 includes:
Three labour packs:
8-hr, 40-hr, 80-hr
Configuration changes
Change management
ProjectIT ProjectIT1,4 includes:
Three labour packs:
8-hr, 40-hr, 80-hr
Expert assistance with specialised projects
Network architecture & design
Project management

1. Annual coverage, minimum 12-month term invoiced monthly in advance.
2. Annual coverage, minimum 12-month term invoiced annually in advance.
3. Replacement parts are delivered within the support plan window after determining that parts replacement is required.
4. Outside Sydney metropolitan area may incur additional charges.

Levels of Service
Support Plan Windows
Monday - Sunday
9:00-am to 5:00-pm EST x 4
Monday - Friday
9:00-am to 5:00-pm EST x NBD
Monday - Friday
1. Support plan windows apply to ManageIT and MaintainIT packages only.
2. Public holidays are excluded from all packages, but may be offered under special arrangements.



Minimise network downtime
Investment protection for your network products
Quick, efficient, competent resolution of network problems
Significantly lower costs of doing business
Variety of service and support options providing choice and options to fit your needs
Access to skilled experts, including options for onsite services







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Last updated: 9/01/09