Network Enablers - Support Packages

Network Enablers support packages ensure that your network delivers optimal uptime, utility and flexibility. We help you and your organisation perform efficiently and effectively, confident in the fact that your network is supported by skilled professionals at a fraction of the cost to using internal staff. A support package provides you with immediate access to assistance and vital information when you need it most.

Network Enablers is committed to helping you maximise the return on your investment in networking technology with support services that help to ensure that your products operate efficiently and remain highly available.

To take full advantage of all of the benefits offered by our support options, it is important to begin your coverage on the day you purchase your hardware. This will enable you to gain immediate access to our comprehensive support solutions that improve your productivity, increase your operational effectiveness, and extend the life of your network assets.

To request immediate technical assistance, phone +61 2 9959-3630 or E-mail helpdesk.

Click to make an online enquiry.

Network Enablers offers a range of support packages that provide choice and a variety of options to fit your business needs.

Increased Return on Investment
Simple services packaged to resolve your complex networking support needs. Instant access to qualified engineers with years of experience in networking issues to solve and help avoid technical problems. Our proactive monitoring service reduces network management costs and improves operational effectiveness by minimising outages and downtime.

Reduced TCO and Operations
Network Enablers provides onsite field engineering services to solve your network support challenges. Fast access to technical resources whose skill set represents the best available in the industry. Increase your technical capacity quickly and cost-effectively, at a fraction of the cost of using your internal staff.

Increased Customer Satisfaction
Network Enablers can effectively augment your operations staff to help you increase productivity and reduce operating expenditure with minimal risk. In the unlikely event that a network goes down due to a hardware problem, Network Enablers will expedite the delivery of replacement hardware, enabling your organisation to get back on line as quickly as possible. Our support services helps you maximise availability, minimise downtime and thereby increase your customer satisfaction.

Network support packaged to assist your business when you need it most:

ManageIT

	Technical assistance
	Remote diagnostics
	Troubleshooting
	Configuration backup

MaintainIT

	Onsite remedial support
	Hardware replacement
	Bug-fix software upgrades

MonitorIT

	Proactive monitoring
	Monthly reports
	Fault management
	Event notification
	Management console

MacIT

	Configuration changes
	Change management

ProjectIT

	Expert assistance
	Network architecture & design
	Project management
	Documentation

Network Enablers support plans include network management, maintenance, monitoring, moves-adds and changes, and project packages.

ManageIT

ManageIT1 includes:

	Three levels of service: Gold, Silver, Bronze
	Technical assistance
	Remote diagnostics
	Troubleshooting
	Configuration backup

MaintainIT

MaintainIT2 includes:

	Three levels of service: Gold, Silver, Bronze
	Onsite remedial field engineering support
	Hardware replacement3
	Bug-fix software release upgrades

MonitorIT

MonitorIT1 includes:

	Proactive monitoring 24/7
	Monthly performance reports
	Automated fault management
	Event notification
	Management console logon

MacIT

MacIT1 includes:

	Three labour packs: 8-hr, 40-hr, 80-hr
	Configuration changes
	Change management

ProjectIT

ProjectIT1,4 includes:

	Three labour packs: 8-hr, 40-hr, 80-hr
	Expert assistance with specialised projects
	Network architecture & design
	Project management
	Documentation

1. Annual coverage, minimum 12-month term invoiced monthly in advance.
2. Annual coverage, minimum 12-month term invoiced annually in advance.
3. Replacement parts are delivered within the support plan window after determining that parts replacement is required.
4. Outside Sydney metropolitan area may incur additional charges.

Levels of Service

GOLD

24x7x4

Monday - Sunday

SILVER

9:00-am to 5:00-pm EST x 4

Monday - Friday

BRONZE

9:00-am to 5:00-pm EST x NBD

Monday - Friday

1. Support plan windows apply to ManageIT and MaintainIT packages only.
2. Public holidays are excluded from all packages, but may be offered under special arrangements.

	Minimise network downtime
	Investment protection for your network products
	Quick, efficient, competent resolution of network problems
	Significantly lower costs of doing business
	Variety of service and support options providing choice and options to fit your needs
	Access to skilled experts, including options for onsite services